Shipping & Collection Policy

Finished pieces are prepared individually. Delivery timing depends on the size of the item, the finish, the destination and whether specialist fragile handling is required.

Mirror-fronted pieces and other fragile items are handled with additional care. Delivery windows shown at checkout are estimates rather than guaranteed appointment times.

When delivery is selected, the order will be prepared for the address entered during checkout. Please make sure the address is correct and that safe access is available for arrival and unloading.

Where collection is available, collection is arranged by direct confirmation after payment. Please do not travel until collection details have been agreed.

If an item requires narrow access, stairs, restricted parking or special handling, this should be flagged as early as possible. Additional arrangements may affect timing.

If an order needs to be cancelled or refunded, this is reviewed case by case. Payment refunds are processed through Stripe and may take several working days to return to the original payment method.

If you need clarification on delivery, collection or access before ordering, please contact Made in Brittin before checkout.